tb44's Privacy Policy

1. What Information We Collect

We may collect the following types of information during registration and use of services on the tb44 platform:

1.1 Personally Identifiable Information

• Full name and date of birth
• Email address and contact details
• National ID card or passport number (for identity verification)
• Bank account or mobile financial service details (bKash, Nagad, Rocket, Upay)

1.2 Technical Information

• IP address and device identity
• Browser type, operating system, and device model
• Session data collected through cookies and similar tracking technologies
• Website visit times, page view history, and click patterns

1.3 Transaction and Gaming Information

• Deposit and withdrawal history and amounts
• Details of betting and gaming activity
• Records of bonus and promotion claims
• History of communications with customer support

2. Purpose of Data Collection

tb44 uses collected information only for specific and legitimate purposes. We collect and process your information for the following reasons:

2.1 Account Management and Service Delivery

We use your personal information to create your account, verify your identity, ensure login security, and smoothly operate all platform services such as betting, gaming, deposits, and withdrawals.

2.2 Identity Verification and Fraud Prevention

We carry out identity verification processes to maintain a safe and fair gaming environment and to prevent money laundering or fraudulent activity.

2.3 Customer Support

Your information is used to resolve your issues and answer your questions through 24/7 live chat support and email.

2.4 Responsible Gaming

To help implement responsible gaming policies by monitoring your gaming behavior and identifying potentially problematic gaming patterns.

2.5 Marketing and Communications

Subject to your consent, we may use your contact information to inform you about relevant promotions, bonus offers, and platform updates.

3. Data Storage and Security

tb44 treats the protection of your personal information as its highest priority. Our security measures are as follows:

3.1 Technical Security

• SSL/TLS encryption is used for all data transfers
• Data stored on servers is protected with high-level encryption
• Unauthorized access is prevented through firewalls and intrusion detection systems
• Regular security audits are conducted

3.2 Organizational Security

• Only authorized personnel have access to personal information
• Staff are bound by confidentiality agreements and receive regular security training
• A minimum-necessary-data principle is followed when processing information

3.3 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, transaction records may be retained for a specified period to meet applicable legal obligations.

4. Sharing Information with Third Parties

tb44 does not sell or transfer your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

4.1 Payment Processors

Transaction information necessary to complete deposits and withdrawals is shared with bKash, Nagad, Rocket, Upay, and banking partners. These partners have their own privacy policies.

4.2 Identity Verification Services

Information necessary to complete fraud prevention and KYC (Know Your Customer) processes may be shared with trusted identity verification organizations.

4.3 Legal Obligations

Required information may be provided in response to lawful legal instructions from relevant authorities or court orders.

4.4 Technology and Service Partners

Only the information necessary to provide services is shared with technology partners who assist in operating and developing the platform. These partners are bound by strict confidentiality agreements.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the tb44 website. Cookies are small text files stored on your device that help the website remember your preferences and improve your experience.

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, verify security, and complete transactions. Disabling these cookies will prevent the platform from working properly.

5.2 Functional Cookies

These cookies are used to remember your language preferences, login details, and personalized settings, making your experience on the platform easier.

5.3 Analytical Cookies

Anonymous statistical data is collected to understand which parts of the platform users spend more time on and which features they prefer. This information helps improve the quality of our services.

You can control or disable cookies by changing your browser settings. However, disabling some cookies may limit the functionality of the platform.

6. Your Rights

As a tb44 user, you have the following rights regarding your personal information:

• Right to Access: You have the right to know what information we hold about you and how it is being used.
• Right to Rectification: If there are any inaccuracies in your information, you may request that they be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, although some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
• Right to Data Portability: You have the right to request your information in a structured, machine-readable format.
• Right to Opt Out of Marketing Communications: You may request to stop receiving promotional communications at any time.

To exercise these rights, contact our customer support team via live chat or by emailing [email protected].

7. Protection of Minors

tb44 is a platform for adults only. Only individuals aged 21 or above may register and participate on this platform. We do not intentionally collect any personal information from minors.

Age verification is completed during registration. If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

8. International Transfer of Data

Our servers and the infrastructure of our technology partners may be located in various countries. Even if your information is transferred abroad, we ensure that it remains protected to the same standard described in this Policy.

Industry-standard security protocols are followed for all international data transfers, and applicable agreements and legal frameworks are adhered to.

9. Third-Party Links and Services

The tb44 platform includes services from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other providers. These third-party services have their own privacy policies, and their data collection practices are outside our control.

We recommend that you review the privacy policies of these providers independently.

10. Policy Changes and Updates

tb44 may update this Privacy Policy from time to time. For significant changes, we will display a notice on the platform or send a notification to your registered email. The "Last Updated" date will be clearly stated at the top of each policy.

Continued use of the platform after changes are made will be considered acceptance of the updated policy. If you do not agree with the new policy, you may contact our customer support to request closure of your account.

11. Complaint Resolution

If you have any complaints or concerns about the privacy of your personal information, please contact us directly. We take every complaint seriously and make every effort to resolve it as quickly as possible.

To submit a complaint, contact us via our 24/7 live chat support or by email. We generally provide an initial response to your complaint within 3 business days.